Gabe Lopez

Cloud Engineer

Security Benefit is a financial institution specializing in annuities and life insurance

• Collaborated with in-house teams such as IT, Sales, and Marketing to gather requirements for provisioning infrastructure on AWS in prod and non prod environments, between 3 AWS accounts.
• Leveraged Terraform-based infrastructure-as-code solutions to provision new environments on AWS (VPCs, subnets, EC2, S3, etc.)
• Configured Web Server EC2 instances provisioned for new product offerings
• Assisted in implementing CI/CD pipelines in Gitlab
• Responsible for RDS and DocumentDB SSL Cert upgrades
• Implemented SAML SSO for new apps in Azure
• User and Group management in Entra ID Azure
• Responsible for App connection within Azure (key and certificate creation, adding apps from the marketplace, etc.)
• Responsible for troubleshooting and provisioning AWS Workspaces and Microsoft Cloud PC’s.

System Engineer

Cerner is a healthcare tech company specializing in many different soloutions, mainaly electronic medical records (EMR) and charting software. Cerner currently utilizes a private cloud.

• Provided on-site and virtual support in a datacenter environment
• Responsible for thousands of Windows and Linux physical and virtual server builds between 2 datacenters.
• Server build types include database, app nodes, Citrix and ESX in a VMware environment.
• Troubleshoot issues in bash/powershell scripts as it related to chef
• Contributed to chef support. Approved code changes in Chef through Github
• Configured ports on Cisco switches for network connectivity through APIC and Cisco CLI
• Troubleshoot HP bare metal server hardware including blades and rackmounts

Senior Support Technician

• Provided routine technical support for laptop, telecom, and Citrix virtual machines to over 28,000 associates
• Performed device Upgrades, imaging, Virus Scans, password resets.
• Trained team members on Mac/Apple devices
• Supported Microsoft Office suite
• Supported Cisco AnyConnect VPN
• Assisted with mobile device set up and activation (iphone, android, ipads)
• Managed users and groups through Microsoft Active Directory AD.

Computer Technician

• Supported 750+ users
• Install/Troubleshoot/Replace malfunctioning hardware (printers, keyboards, mice, hard drives, scanners, etc.)
• Provided desktop, application and network application incident resolution
• Assist users with mobile communication devices (mobile phones, broadband cards, and laptops).
• OS re-install and equipment swapping support